Everything you need to know about our handmade products, how we ship, and how we handle returns — with complete transparency.
We ship to 50+ countries with full tracking. Standard delivery is 8–14 business days. Production time is additional.
Unworn, unaltered items can be returned within 14 days of delivery. Custom pieces are non-returnable unless there was an error.
Every piece is made by artisans in Southwest China. Small natural variations between pieces are expected and intentional.
Engraving, personalization, size adjustments, bespoke gift sets — we're happy to work with you. Allow 10–14 days.
We repair pieces that fail under normal wear. Contact us and we'll arrange repair or replacement at low or no cost.
We reply to all inquiries within 24 hours on business days (Mon–Fri, UTC+8). Weekends may take slightly longer.
Because every piece is made to order, there are two time periods to keep in mind: production time (making your piece) and delivery time (getting it to you).
| Product Type | Production Time | Delivery Time |
|---|---|---|
| Standard Jewelry | 5–7 business days | 8–14 business days |
| Ceramics & Teaware | 7–10 business days | 8–14 business days |
| Custom / Personalized | 10–14 business days | 8–14 business days |
| Cast Iron Teapot | 7–10 business days | 10–18 business days (heavy item) |
All orders include a tracking number sent to your email once dispatched. Tracking updates typically appear within 24–48 hours of dispatch. We dispatch from Shenzhen, China.
Jewelry ships in our branded kraft gift box with a satin ribbon, tissue paper wrapping, and a handwritten provenance card. Ceramics are individually bubble-wrapped in a reinforced outer carton. Cast iron items ship with extra corner protection and may require a signature on delivery.
International buyers are responsible for any import duties, VAT, or local taxes that may apply in their country. We ship with accurate declared values and cannot mark packages as "gifts" to avoid fees — this is illegal.
If your item arrives damaged or is not what you ordered, please:
We stand behind the durability of our pieces. If a clasp breaks, a loop opens, or a handle comes loose under normal wear, contact us. We'll arrange repair or replacement at minimal or no cost depending on the situation. We believe the relationship with an artisan-made object should last longer than one season.
Every piece in the CBM collection is made entirely by hand, by a real person in a real workshop. This is meaningful — and it comes with something that mass-produced goods cannot offer: gentle imperfection.
Silver pieces may have slightly different surface textures due to hand-polishing. Ceramic glazes will have depth and variation that is impossible to replicate identically.
All stated dimensions are approximate. Hand-formed pieces may vary by ±2–3mm. Weights are listed as approximate for the same reason.
Product photography is done in controlled light. Actual colours may appear slightly different under different lighting conditions. We do our best to represent pieces accurately.
These are not flaws — they are the signature of the hand that made your piece. We believe this is what distinguishes a handcrafted object from a commodity.
How to keep your handcrafted pieces looking and feeling their best.
We love making pieces that carry personal meaning. Whether it's a name, a date, a script symbol, or a completely unique commission, we're here to make it possible.
Names, dates, initials, or short phrases in Latin, Pinyin, or Miao script symbols. Up to 10 characters on most pieces.
Need a non-standard ring size, bracelet length, or necklace chain length? Just ask — we can usually accommodate.
Something entirely new — a motif, a color, a form. We'll discuss your idea and let you know what's possible.
Curated combinations of 2–3 pieces, presented in premium packaging with a handwritten card. Perfect for occasions.
We're a small team and we respond personally to every inquiry. Reach out and someone from CBM will reply within 24 hours.
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